Shipping Policy

WHERE DO WE SHIP FROM?

From the diamond heart of Antwerp, Belgium.

SHIPPING DURATION:

The delivery time varies, and you can check the estimated shipping duration during the checkout process, but typically it takes 4-9 business days to receive your order.

We’re doing our best to deliver it safe and fast for you.

Keep in mind that delivery times may be affected by factors beyond our control. If you have any specific concerns about the delivery timeframe, feel free to reach out to us for assistance.

INCORRECT ADDRESS INPUT:

Accidentally entered the wrong address?

Reach out to us as soon as possible with the correct details. If your order hasn't been shipped yet, we'll do our best to update it for you.

However, once the order is in transit, please be aware that we are not responsible for any issues arising from an incorrect address. It's crucial to double-check your details during checkout to ensure a smooth delivery process. If a reshipment is required due to an incorrect address after the order has been shipped, there may be associated fees. Your prompt attention to address accuracy is appreciated.

LOST PACKAGE INQUIRY 

If your package appears to be lost based on the tracking information or hasn't arrived within the expected timeframe, please contact our support team. It's important to note that we are not responsible for lost packages once they are in the possession of the delivery company.

In the event of a lost package, we recommend reaching out directly to the delivery company for further assistance. Unfortunately, we do not offer refunds for packages lost in transit. We appreciate your understanding and cooperation. If you have any questions or need guidance in contacting the delivery company, we are here to assist you.

RETURNED PACKAGE INQUIRY: 

If your package has been returned to the sender, please reach out to our support team promptly. We'll work with you to determine the reason for the return and explore potential solutions.

Please note that if the package was returned due to an incorrect address or if it couldn't be delivered, additional shipping fees may apply for resending. We want to ensure a smooth delivery, so double-check your address details during checkout.

We are here to assist you in resolving any issues related to returned packages and to help facilitate a successful delivery.

ORDER ISSUE RESOLUTION:

Encountered an issue with your order, such as leaking or damage upon arrival? We apologize for any inconvenience. Please contact our support team within 14 days of receiving your order, providing details about the problem along with supporting evidence.

We are committed to resolving any issues promptly. Whether it's a product that is leaking, damaged upon arrival, or any other concern, the inclusion of supporting evidence will help us efficiently address and rectify the problem. Please include your order number and any relevant information when reaching out to expedite the resolution process.

The Oasis Team