Refund Policy

Your well-being is our priority, and we want to ensure your experience with us is as seamless as possible. Please note that, in line with our commitment too hygiene and health, we do not have a refund policy.

Damages and Issues:

In the rare event of defective, damaged items during shipment or if an incorrect item has been sent, we are here to assist you.

Follow these steps for a quick resolution:

Contact us promptly:

For defective, damaged items or incorrect shipments, please reach out to us within 14 days of receiving your product. Prompt communication is key to swiftly assess and address the issue. Please note that after 14 days, we may no longer be able to assist with damaged items.
 
Provide visual documentation:

Share your experience with us by attaching clear photos or videos depicting the damage or showcasing the incorrect item received. This documentation is vital for expediting the resolution process.

Send your notification, along with visual documentation, to info@oasiscrystalized.com. Rest assured, we will carefully review your case and take appropriate action to ensure your satisfaction.

 

Allergic reactions disclaimer:

We do not extend a money-back guarantee for allergic reactions. Similar to other cosmetic products, some individuals may exhibit sensitivity or allergies to specific ingredients. If you have sensitive skin, it is advisable to consult with your dermatologist before making a purchase. We recommend conducting a patch test on your skin before applying any of our products.

*We reserve the right to decline refund requests if the provided supporting evidence does not meet our satisfaction. 

 

Thank you upfront,
The Oasis Team