Welcome to Our Sisterhood Frequently Asked Questions! 

Hey, Sis 🌸

We're beyond excited to have you here, where your questions find their happy answers. Our Frequently Asked Questions (FAQ) is like a cozy chat with your closest confidante — a place to dish about our products, shipping secrets, and all the little details that make our sisterhood shine.

Curious minds, you're in the right place! Dive into the FAQs below, and if there's a question we didn't cover, spill the tea with us and email to info@oasiscrystalized.com. We're here to make your journey with us as delightful as a sisterhood brunch.

 

Are your products cruelty-free?

Absolutely! We take pride in being a cruelty-free brand. Our products are trialed within our team and community to ensure they meet the highest standards.

 

I'm pregnant, can I use your products?

If you're pregnant, we recommend exercising caution when using skincare products that contain essential oils. While many of our products are carefully formulated with your safety in mind, certain essential oils may not be suitable during pregnancy due to their potential effects on hormone levels or other pregnancy-related factors.

Please check the specific product details on our website, as some products may not be recommended during pregnancy. We also encourage you to consult with your healthcare provider to ensure that any essential oils you use are safe for your individual situation.

Your well-being is our top priority, and we are here to support you! If you have any questions or need further assistance, don't hesitate to reach out.

 

What is the shelf life of your products?

Our products typically have a shelf life of 1 year. To ensure optimal freshness, store them in a cool, dry place, and avoid exposure to direct sunlight. 

 

Are your products suitable for sensitive skin?

Yes! Many of our products are formulated to be gentle on sensitive skin. However, we always recommend a patch test before full application.

 

What makes your skincare products different?

Our products are crafted with a unique blend of mineral stones, each selected for its energetic properties that promote health and vitality. We combine these powerful crystals with premium cold-pressed oils, ensuring each product is packed with nourishment and antioxidants to hydrate and rejuvenate your skin, offering benefits for both your skin and spirit.

 

What can I do with the crystals after using your products?

Once you've finished using our products, the crystals can be repurposed for meditation, carried in your wallet of prosperity, or placed in your space to continue their healing energy. Recharge them under the moonlight for an extra boost. Our eco-friendly bottles can be recycled or creatively reused, and the stickers are easy to remove with heated water, leaving no residue behind for a fresh start.

 

 

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Product Availability

Is your product always available?

We strive to keep our products in stock, but due to our commitment to quality and the unique nature of some of our ingredients, occasional shortages may occur.

 

How can I know when a product is back in stock?

You can stay up to date on product availability by subscribing to our email list for restock notifications. We also update our social media platforms with the latest news on restocks, so be sure to follow us there to stay in the loop!

 

What happens if a product goes out of stock after I’ve placed an order?

If a product goes out of stock after you've placed your order, we'll notify you immediately and offer a refund or an alternative product, based on your preference.

 

Can I place a backorder for out-of-stock items?

Unfortunately, we do not offer back ordering at this time. We recommend subscribing to our email notifications so you’re the first to know when an item is restocked!

 

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Hygiene and Safety 

How do you ensure the hygiene of your products, especially with handpicked stones?

At Oasis, hygiene is a top priority! Every stone is handpicked with care, ensuring that each one is treated with love and attention. We use gloves during the selection and cleaning process, maintaining the highest standards of cleanliness to ensure each stone shines just for you.

What measures are in place for product safety?

Safety is always our first concern. After our stones get the VIP treatment, each one undergoes a special check. We want only the best and most energetically potent ones to make the cut.

 

How do you maintain cleanliness during the manufacturing process?

Our manufacturing process adheres to stringent cleanliness protocols. We regularly sanitize our equipment and workspace, and we follow strict hygiene practices to maintain a clean and safe environment.

How do you ensure the hygiene of your packaging materials?

We take packaging hygiene just as seriously as product safety. All packaging materials are carefully sanitized before being filled with our products. This ensures that each item maintains its integrity and cleanliness, from our hands to yours. We follow strict cleanliness protocols to maintain the highest standards of hygiene throughout the process.

  

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Shipping

Do you accept returns?

Unfortunately, we are unable to accept returns due to sanitary reasons. 

 

What are your delivery times?

They vary depending on the shipping destination, but you can check during checkout! Just a heads up, external factors may play a role too.

 

How long will it take to process my order before it ships?

Orders are typically processed within 1 business day. Once your order is dispatched, you will receive a notification with tracking information.

 

Do you ship internationally?

Yes, we do offer international shipping. Rates and delivery times are calculated at checkout.

 

Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email. You can use this to track the status of your delivery.

 

Wrong address entered! What should I do?

Reach out to us as soon as you can! If your order hasn't been shipped yet, we'll be able to correct your address. Though keep in mind, once in transit, we can't magic-away address issues... So make sure to double-check during checkout!

 

My package did a U-turn. What's next?

Contact us. Resending might need extra love (and shipping fees) if the address played hide and seek.

 

What should I do if my package is delayed or lost in transit?

If your package is delayed or you believe it has been lost in transit, please contact us immediately. We'll work with the courier to locate your package and resolve the issue as quickly as possible.

 

How do you ensure that my order arrives safely and in perfect condition?

We pack each item with care and attention to detail to ensure it arrives in perfect condition. However, if you receive any damaged goods, please reach out to us as soon as possible, and we’ll assist you with a solution.

We encourage customers to carefully review their orders before completing the purchase. If you have any concerns or issues with your products, please contact us for assistance.

 

 

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Mineral Stones

What are mineral stones, and why are they important?

Mineral stones are naturally occurring crystalline structures formed over millions of years in the Earth's crust. Rich in unique chemical compositions, they hold energetic and symbolic significance. Mineral stones share elemental properties with the human body—such as calcium, magnesium, and silica—making them powerful tools for holistic well-being. They are valued for their potential to align energy fields, balance chakras, and support physical and emotional healing.

 

How are mineral stones incorporated into your crystal-infused skincare products?

Our crystal-infused skincare line incorporates mineral stones for both energetic and mineral benefits. Each product is crafted to offer a holistic skincare experience, promoting positive energy and supporting skin health.

 

What are the historical uses of mineral stones?

Mineral stones have been treasured throughout history for their spiritual, medicinal, and decorative uses.

• Ancient Egypt: Pharaohs adorned themselves with lapis lazuli, turquoise, and carnelian to signify divine protection and power. Stones were also ground into powders for cosmetics and medicinal balms.
• Traditional Chinese Medicine: Jade was revered for promoting longevity, vitality, and harmony. Jade rollers were used as beauty tools, a practice still popular today.
• Indian Ayurveda: Quartz, sapphire, and emeralds were integrated into treatments to harmonize the body's doshas (energetic principles).
• Greek and Roman Cultures: Amethyst was used as an antidote to intoxication, while hematite served as a protective talisman for warriors in battle.
• Mesoamerican Civilizations: The Mayans and Aztecs used obsidian and quartz in rituals to channel divine energy.
• Across cultures, stones were believed to amplify intentions, protect from harm, and enhance spiritual practices.

 

How does quantum physics explain the power of mineral stones?

Quantum physics explains the power of mineral stones by recognizing that everything, including minerals, is made up of energy vibrating at different frequencies. At the quantum level, all matter is in a state of constant motion, and this movement generates unique electromagnetic fields. Crystals and minerals are no exception—they have their own specific vibrational frequency, which can interact with the energy field of the human body.

According to quantum physics, these energetic vibrations can affect our body’s energy system, including the chakras and aura. When the frequencies of crystals align with our own energy fields, they can help clear blockages and restore balance. This process is often referred to as "resonance"—the idea that the vibrations of a crystal can harmonize with the body's natural frequencies, promoting healing and vitality.

 

Do mineral stones have specific vibrations and frequencies?

Yes, mineral stones do have specific vibrations and frequencies, which are inherent to their atomic structure. Every mineral or crystal vibrates at a particular frequency, a result of the way their atoms and molecules are arranged in a lattice. This unique arrangement influences how the stone interacts with energy fields, including those of the human body. 

From a quantum physics perspective, these vibrations are thought to affect the body's own energetic field. Crystals like amethyst, rose quartz, or citrine, for example, have different vibrational frequencies that can be used to support specific energy centers or chakras.

 

How do mineral stones interact with the human body?

Mineral stones interact with the human body through their unique vibrational frequencies, which influence the body's energy fields. Each crystal’s atomic structure generates specific vibrations that can either balance or amplify the body's energy, promoting emotional, mental, and physical healing. For instance, crystals like amethyst, rose quartz, and citrine are thought to resonate with specific chakras, fostering energy flow and alignment.

 

How do mineral stones support chakra balancing?

The concept of chakras and crystal healing is rooted in the idea that each chakra governs specific aspects of physical, emotional, and spiritual well-being. When the energy in a particular chakra becomes unbalanced, it can manifest as physical or emotional issues. Mineral stones work by interacting with the body's energy fields, bringing balance, promoting healing, and stimulating vitality.

Mineral stones' ability to resonate with human energy fields aligns with ancient traditions and practices that view these stones not just as physical objects, but as energetic tools for self-awareness and healing.

 

How should I use skincare products infused with mineral stones?

Use these products as part of your daily ritual. Massage oils and serums infused with stones onto clean skin, allowing the minerals to release their energy while nourishing and hydrating your complexion. Combining this practice with mindfulness elevates the experience to one of holistic self-care. 

 

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Cold-Pressed Oils

Can cold-pressed oils be used in combination with other skincare products?

Oh, absolutely! Cold-pressed oils can easily be layered with other skincare products. They work well with toners, hydrating serums, and moisturizers. The face oil can be applied as the last step in your skincare routine to lock in all the other products. However, if you're using a heavier moisturizer, we recommend finishing with the moisturizer to seal everything in.

 

What are the benefits of using cold-pressed oils in skincare?

Cold-pressed oils retain more of their natural antioxidants, vitamins, and fatty acids, making them beneficial for nourishing the skin. They are often praised for their ability to moisturize, soothe, and promote overall skin health.

 

Can I use a cold-pressed oil face serum before or after applying moisturizer?

It’s generally best to apply your cold-pressed oil face serum after your moisturizer. The serum helps to lock in the moisture and hydration from the moisturizer, keeping your skin nourished throughout the day or night.

However, if you're using a heavier moisturizer, we recommend applying the oil first. The oil provides a layer of nourishment, and the thicker moisturizer can help seal it in as the final step.

 

How should cold-pressed oils be stored to maintain their freshness?

Store cold-pressed oils in a cool, dark place away from direct sunlight. The refrigerator is an excellent option for oils that are sensitive to temperature changes. Proper storage helps maintain the oils' freshness and efficacy.

  

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Essential Oils

What are essential oils?

Essential oils are concentrated plant extracts derived from various parts of a plant, such as the flowers, leaves, stems, bark, or roots. They capture the plant's natural fragrance and beneficial compounds, which have therapeutic properties. These oils are obtained through methods like steam distillation or cold pressing, preserving their powerful aromatic and healing qualities. Essential oils are used in aromatherapy, skincare, and wellness practices, offering benefits such as relaxation, skin nourishment, and stress relief.

 

Can essential oils be used during pregnancy or while breastfeeding?

During pregnancy and breastfeeding, it’s important to exercise caution when using essential oils. While some oils are safe in moderation, others can affect hormone levels or pose risks due to pregnancy-related changes.

Please refer to our product page for specific recommendations. Some of our products are not suitable during pregnancy for safety reasons.

We advise consulting with a healthcare provider before using any essential oils during pregnancy or breastfeeding. While our products are carefully formulated with safety in mind, personalized guidance is always the best choice for your well-being.

 

How are essential oils used in skincare products?

Essential oils are used in skincare for their therapeutic benefits, helping to hydrate, balance, and rejuvenate the skin. They are typically diluted in carrier oils or added to creams and serums to improve texture, reduce signs of aging, calm irritation, and support overall skin health. Additionally, essential oils offer aromatherapy effects, promoting relaxation and enhancing the skincare experience.

 

How do you ensure the quality of your essential oils?

We ensure the quality of our essential oils by sourcing them from trusted suppliers who use sustainable, high-quality practices. Oils are extracted using methods like steam distillation or cold-pressing to maintain their purity and potency. We prioritize 100% pure oils, free from additives, and conduct rigorous testing to verify their chemical composition and therapeutic properties, ensuring they meet the highest standards for skincare.

 

What is the difference between fragrance oils and essential oils?

Essential oils are natural extracts from plants, known for their therapeutic benefits, such as calming or antibacterial properties. They are typically obtained through steam distillation or cold-pressing.

Fragrance oils, however, are synthetic or a mix of natural and artificial ingredients made mainly for scent, without any therapeutic value.

In short, essential oils offer health benefits, while fragrance oils are primarily for fragrance.

 

What are the benefits of using essential oils in skincare?

Essential oils in skincare offer a variety of natural benefits, promoting healthy and glowing skin. They hydrate and nourish the skin, reduce redness and irritation, protect against environmental stressors, and support anti-aging and acne treatments. By incorporating them into our skincare products, we enhance your skin’s health with natural ingredients that work synergistically for a radiant, balanced complexion.

 

THE OASIS TEAM