Frequently Asked Questions
Welcome to Our Sisterhood FAQ!
Hey, Sis 🌸
We're beyond excited to have you here, where your questions find their happy answers. Our Frequently Asked Questions (FAQ) is like a cozy chat with your closest confidante — a place to dish about our products, shipping secrets, and all the little details that make our sisterhood shine.
Curious minds, you're in the right place! Dive into the FAQs below, and if there's a question we didn't cover, spill the tea with us and email to info@oasiscrystalized.com. We're here to make your journey with us as delightful as a sisterhood brunch.
Product
Do you test your products on animals?
Absolutely not. We take pride in being a cruelty-free brand. Before anything hits the market, we prioritize extensive testing within our inner circle, involving ourselves, our family, and friends. It's a journey we embark on together with our sisterhood, ensuring that every product meets the highest standards of both efficacy and ethical practices.
What is the shelf life of your products?
Our products typically have a shelf life of 1 year. To ensure optimal freshness, store them in a cool, dry place, and avoid exposure to direct sunlight.
Are your products suitable for sensitive skin?
Yes, many of our products are formulated with sensitive skin in mind. However, performing a patch test before a full application is always recommended. If you have specific concerns, consult a dermatologist before using new skincare products.
What makes your skincare products different?
Our skincare products are crafted with a unique blend of mineral stones, known for their energetic purpose. We prioritize quality, using organic and cold-pressed oils to ensure the highest level of nourishment for your skin.
What to Expect with Our Lash Serum Treatment.
Results for lash serum treatment can vary. Typically, it may take several weeks to a few months of regular application to see noticeable changes in lash length and thickness. Consistency in applying the serum is key to achieving optimal results.
How to Use the Eyemethyst Lash Serum Treatment: A Mindful Guide
- Express Gratitude: Start your lash journey on a positive note. Begin by taking a moment to express gratitude. Appreciate the natural goodness and the potent energy of the Amethyst stone infused within the serum. Connect with its essence, and let its calming energy envelop you.
- Mindful Application: With a sense of mindfulness, proceed to apply the serum. After completing your usual skincare routine, take the included brush and apply the lash growth serum to your eyebrows and lashes, similar to the way you'd apply mascara. Be present and aware as you gently brush the roots of your lashes along with the eyebrows.
- Nightly Ritual: Make this serum a cherished part of your nightly routine. After application, allow the serum to work its magic overnight, promoting the health and beauty of your lashes.
- Optional Hydration: For an extra touch of care, you can optionally spread a small amount of the serum from the lashes and eyebrows to the surrounding eye area. This step enhances overall hydration and complements the serum's nourishing properties
By integrating the serum into your nightly routine and using the provided brush, you allow it to work effectively overnight. Consistent use is key to achieving the best results.
Product Availability
Is your product always available?
We do our best to keep products in stock, but to our commitment to quality, shortages may occur.
How can I know when a product is back in stock?
Subscribe to our email list for restock notifications and updates, and stay updated on our socials.
Hygiene and Safety
How do you ensure the hygiene of your products, especially with handpicked stones?
At Oasis, we've got cleanliness down to a science! Every stone is handpicked with love and then treated with the utmost care. Picture us in our gloves, ensuring each stone shines just for you!
What measures are in place for product safety?
Safety first, always! After our stones get the VIP treatment, each one undergoes a special check. We want only the best and most energetically potent ones to make the cut.
How do you maintain cleanliness during the manufacturing process?
Our manufacturing process adheres to stringent cleanliness protocols. We regularly sanitize our equipment and workspace, and we follows strict hygiene practices to maintain a clean and safe environment.
Shipping
Do you accept returns?
Unfortunately, we are unable to accept returns due to sanitary reasons.
What's the scoop on delivery times?
They vary, but you can check during checkout. Just a heads up, external factors may play a role.
Do you ship internationally?
Yes, we do offer international shipping. Rates and delivery times are calculated at checkout.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this to track the status of your delivery.
Wrong address entered! What should I do?
Reach out ASAP. If it hasn't shipped, we'll make the fix. Once in transit, we can't magic away address issues, so double-check during checkout.
My package did a U-turn. What's next?
Contact us. Resending might need extra love (and shipping fees) if the address played hide and seek.
We encourage customers to carefully review their orders before completing the purchase. If you have any concerns or issues with your products, please contact us for assistance.
Cold-pressed oils
How long does it take to see results when using cold-pressed oils in skincare?
The timeframe for results varies based on individual skin concerns and the specific properties of the oil used. Consistent use over several weeks is often recommended to observe noticeable improvements.
Can cold-pressed oils be used in combination with other skincare products?
Yes, cold-pressed oils can be seamlessly integrated into a skincare routine. They can be used alone or combined with other products, providing an additional layer of hydration and nourishment.
How should cold-pressed oils be stored to maintain their freshness?
Store cold-pressed oils in a cool, dark place away from direct sunlight. The refrigerator is an excellent option for oils that are sensitive to temperature changes. Proper storage helps maintain the oils' freshness and efficacy.
What are the benefits of using cold-pressed oils in skincare?
Cold-pressed oils retain more of their natural antioxidants, vitamins, and fatty acids, making them beneficial for nourishing the skin. They are often praised for their ability to moisturize, soothe, and promote overall skin health.
Mineral Stones
How are mineral stones incorporated into your crystal-infused skincare products?
Our crystal-infused skincare line incorporates mineral stones for both energetic and mineral benefits. Each product is crafted to offer a holistic skincare experience, promoting positive energy and supporting skin health
Can mineral stones be used as part of an anti-aging skincare regimen?
Yes, some users incorporate mineral stones into their anti-aging routines due to their potential to promote skin elasticity and reduce the appearance of fine lines and wrinkles.
Essential oil
What are essential oils?
Essential oils are concentrated plant extracts that capture the aromatic compounds of various plants. They are often used for their therapeutic and aromatic properties.
How are essential oils used in skincare products?
Our essential oils are carefully blended into our skincare products, such as lash growth serums, face oils, and body butters. They are chosen for their beneficial properties to enhance the effectiveness of our products.
How do you ensure the quality of your essential oils?
We prioritize quality by cold-pressing oils in-house and sourcing from trusted organic suppliers. We conduct rigorous testing to ensure the purity and potency of our essential oils.
THE OASIS TEAM